When your note and codes are ready, send them to athena from the Note tab. Matic puts the note sections into the athena encounter and sends the codes unsigned, so you can review and sign them there.
Before you send
The patient is checked in, so the visit has an athena encounter. Telehealth and audio-only visits get one when the visit is started in athenaNet.
The note has finished generating, and no text edit is still open.
You've reviewed the codes. See Review and fix codes before you send.
Send the note
On the Note tab, click Send to Athena at the bottom right.
If Matic needs a decision first, a review window opens. It lists anything held back from the claim, such as lines Held — needs a diagnosis. Check them, then click Send to Athena again, or Send anyway.
When athena confirms, you'll see Sent to Athena with a summary of what was sent. Click Open in Athena to check it there.
Tip: If athena doesn't show the new note straight away, right-click the encounter page in athena and choose Reload frame. Then check the billing tab, and sign and close the note.
If only part of the note was sent
Partly sent — review means athena didn't confirm every item, so the chart is incomplete until those items are resent.
Click Review & retry.
Choose Retry failed sections, Resend whole note or Resend note and codes.
Check the encounter in athena afterwards.
Troubleshooting
"No Athena encounter found"
Check the patient in, or start the telehealth visit in athenaNet, then click Find encounter.
"Patient is not linked to Athena"
Click Review patient and link the patient to their athena chart.
"No EHR connected"
Your account isn't connected to athena. Contact your practice admin, or reach us through Support in the top bar.
"No matching section in Athena"
Your template has a section athena has nowhere to put. Use Copy text, paste it into athena, and ask your admin to map the template.
"Codes not delivered"
A diagnosis couldn't be matched in athena. Pick a match under Send as, then click Resend.
"Athena did not confirm this send"
Click Review & retry. Matic checks what arrived and resends only what's missing.
A vaccine lot number or expiration date disappeared in athena
Sign the vaccine order in athena before you send the note.
FAQs
Do I still need to sign in athena?
Yes. Codes arrive unsigned so you can review and sign them in athena.
How do I find notes I haven't sent?
Click the clipboard icon, Charts not sent, in the top bar.
