Recorded the visit on another device, or already have a transcript? Add it to the visit from the Prep tab, then finalize to write the note.
Upload an audio or video file
Open the visit. On the Prep tab, open Visit settings and choose Upload recording….
Select your audio or video file and click Upload.
Wait while Matic shows Transcribing audio…. You'll see Audio uploaded successfully when it's done.
Click Finalize to write the note.
Note: Files should be under 40 MB. Clear audio of the whole visit gives the best note.
Paste a transcript
On the Prep tab, open Visit settings and choose Paste transcript….
Paste the text and click Upload. It's added to any transcript the visit already has.
Click Finalize to write the note.
Recording offline
You usually don't need to upload anything if your connection drops during a live recording. Matic keeps recording, saves the audio in your browser, and uploads it when you're back online.
Recording saved on this device: you're offline. Keep the page open.
Reconnected — processing the audio recorded while offline.: Matic is catching up. Finalize is unavailable until it finishes.
Recording paused — offline limit reached: offline recording stops after 20 minutes. Click Resume once you're back online.
Important: Don't clear your browser data or switch browser or device until offline audio has been processed. Otherwise it's lost.
Troubleshooting
"Error uploading audio"
Check that the file plays on your computer and is under 40 MB, then try again.
"Please paste a transcript"
The box was empty. Paste the text, then click Upload.
The note is thin or empty
The audio may be unclear or too short. Open Transcription at the bottom of the Note tab and click Show transcription to read it.
